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Now In: Return Policy

Please Print the Attached PDF Document and Fax to Fountainhead at 1-512-276-6644.

CLICK HERE TO DOWNLOAD RMA FORM

**WE DO NOT ACCEPT RETURNS FOR VARIER, ADI, GRAND STANDS, AND SENA PRODUCTS.

PRODUCT SHIPPED INCORRECTLY
PRODUCT MUST BE RETURNED within 30 days of receipt.  Proof of purchase must be provided. Fountainhead pays for all shipping costs.
**After 30 days, customer pays for return of merchandise and for delivery of correct merchandise. A 15% restocking fee will apply to unopened product. A 50% restocking fee will apply to opened product.  The one year warranty does not cover Abuse or Normal wear.

DAMAGED PRODUCT AND DEFECTIVE
There is a one year manufacturer’s warranty from date of original purchase date. Within 30 days, Fountainhead will pay to have the products returned and tested. Customer must submit an RMA form and obtain an RMA number before shipping product back.  If product tests non-defective or damaged by human error then customer is responsible for all shipping costs for return to Fountainhead and back. After 30 days, customer is responsible for shipping costs to have items sent back for testing. If defective, Fountainhead will return, at our cost, a replacement factory refurbished product.  Warranty for the replacement item continues from the original date of purchase.  The one year warranty does not cover Abuse or Normal wear.

REFUND
Proof of purchase is required.  Refunds will only be issued for products purchased directly from the Fountainheadint.com website.  Customer must submit a RMA within 30 days from the date of purchase from Fountainhead and obtain a RMA number before the product can be returned. The RMA number will remain valid for 30 days from the date it was issued.  The refund will be issued in the original form of payment excluding original outbound shipping costs. If the customer received free shipping, outbound shipping costs will be deducted from the refund.  All items must be returned in the original packing material to qualify for a refund.  Misused product will not qualify for a refund.  Shipping will not be refunded.  The customer will be responsible for return shipping charges of non-defective product.  Fountainhead will be responsible for return shipping charges of defective product. Product can be returned for 100% refund within the 30 days from the original date of purchase.  Proof of purchase must be provided.  No refund will be issued after 30 days
Special order or custom-ordered items may not be returnable.  

Product Damaged in Transit:  If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.